The 'If-Then' Library: Simple Rules to Stay Safe

The “If-Then” Safety Library

Simple rules to protect yourself from scams.

If something seems suspicious, match it to a rule below. Then follow the “Then” action.


📞 Phone Call Rules

IF someone calls claiming to be from the IRS, Social Security, Medicare, or any government office...

Government agencies do NOT call people unexpectedly. They send letters.

THEN: Hang up immediately. It's always a scam.
IF someone calls saying they're from Microsoft, Apple, or "tech support" and your computer has a virus...

These companies don't monitor your computer or call you about problems.

THEN: Hang up. If worried, call the company directly using the number on their official website (not the number the caller gives).
IF someone calls from your bank saying there's suspicious activity on your account...

Banks DO sometimes call about fraud, but scammers pretend to be banks too.

THEN: Hang up. Call your bank using the number on the back of your card or your statement. Never use the number the caller gives.
IF someone calls saying a family member is in jail, hospital, or trouble and needs money...

Scammers use AI to copy voices or claim to be officials.

THEN: Hang up. Call that family member directly at the number YOU have. Or call their parent/spouse. Never send money without confirming face-to-face.
IF someone calls offering a "free" medical device, back brace, or genetic test...

They bill Medicare fraudulently. You may get low-quality products or nothing.

THEN: Hang up. Talk to your doctor if you need medical equipment.

💻 Computer & Email Rules

IF a pop-up appears on your computer saying you have a virus and to call a number...

This is a scam. The "virus" doesn't exist. The number connects to criminals.

THEN: Close the browser completely (X button or Ctrl+Alt+Delete). Do NOT call the number. Run a real virus scan if worried.
IF you get an email saying your account will be suspended unless you click a link...

Scammers create fake login pages to steal passwords.

THEN: Do NOT click the link. Go to the website directly by typing it in your browser or using your bookmark. Check your account there.
IF someone emails you about a package you didn't order or an invoice you don't recognize...

The attachment or link contains malware (viruses).

THEN: Do NOT open attachments or click links. Delete the email. If truly concerned, contact the company directly using their official website.

💰 Money & Investment Rules

IF someone asks you to pay with gift cards (iTunes, Amazon, Target, etc.)...

Gift cards are like cash - once the number is given, money is gone forever.

THEN: STOP. No legitimate business or government agency accepts gift cards. This is ALWAYS a scam.
IF someone asks you to wire money, send cryptocurrency (Bitcoin), or use a cash app...

These payment methods are untraceable and irreversible.

THEN: STOP. Verify the person and reason through a different channel (in-person, video call, trusted family member).
IF someone you met online (dating site, Facebook, game) asks for money...

"Romance scammers" build fake relationships over weeks or months, then request money for "emergencies." This is called "pig butchering."

THEN: NEVER send money to someone you've only met online or by phone. Cut off all contact. Talk to family or friends about the situation.
IF someone offers an investment with "guaranteed" high returns and no risk...

If it sounds too good to be true, it is. These are often Ponzi schemes or outright theft.

THEN: STOP. Talk to a trusted financial advisor, family member, or your bank before investing. Research the company thoroughly.
IF someone tells you that you won a lottery or sweepstakes you didn't enter...

You cannot win contests you didn't enter. They ask for "fees" or "taxes" upfront - then disappear.

THEN: STOP. Real lotteries don't ask winners to pay fees. Do NOT send money. Do NOT provide personal information.

🏠 Door-to-Door Rules

IF someone comes to your door offering home repairs you didn't request...

They may take deposits and never return, or do shoddy work.

THEN: Say "No thank you" and close the door. If you need repairs, find contractors through trusted sources (Better Business Bureau, referrals from friends).
IF someone claims to be from the utility company and threatens to shut off power unless you pay immediately...

Scammers create urgency to bypass your judgment.

THEN: Close the door. Call your utility company directly using the number on your bill. Real utility companies don't demand immediate cash payment at your door.

💌 Mail & Text Message Rules

IF you get a text message with a link saying your package was delivered, bank account locked, or account needs verification...

"Smishing" (SMS phishing) tricks you into giving information.

THEN: Do NOT click the link. Delete the text. Check your accounts directly through official websites or apps.
IF you receive a check in the mail with instructions to deposit it and send part of the money somewhere...

The check is fake. It will bounce after you've sent real money. You're responsible for the bounced check.

THEN: Destroy the check. Do NOT deposit it. This is ALWAYS a scam.

🎯 General Safety Rules

IF someone creates urgency ("Do this NOW or you'll lose everything")...

Scammers use pressure to stop you from thinking or checking with others.

THEN: STOP. Real situations allow time to verify. Take 10 minutes. Call a trusted friend or family member. "Urgent" is a red flag.
IF someone tells you to keep it secret from family or friends...

Isolation is a scammer's best tool. They don't want you to have help thinking it through.

THEN: TELL SOMEONE. Call a family member, friend, or trusted neighbor. Talk it through. Secrecy is a huge red flag.
IF you feel embarrassed or foolish about being scammed...

Scammers are professionals. They trick smart people every day. Shame helps them continue.

THEN: SPEAK UP. Report it (ic3.gov, 1-800-CALL-FBI). Tell someone. You are not alone, and you are helping catch criminals.

📱 Save These Numbers

Emergency Contacts

If you think you were scammed:

  • 1-800-CALL-FBI (FBI)
  • ic3.gov (Online reporting)
  • Your bank’s fraud department (number on your card)

Elder support:

  • 1-800-677-1116 (Elder Care Locator)
  • 1-877-FTC-HELP (FTC Consumer Help)

Talk to someone:

  • A family member or friend
  • Your local senior center
  • AARP Fraud Watch: 1-877-908-3360

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Last Updated: April 17, 2026
Source: FBI, FTC, AARP, NCOA

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